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Refund and returns policy at Order Generic Meds explains how customers can request refunds or reshipments for incorrect or damaged orders.
Policy Overview
Order Generic Meds, customer satisfaction is important to us. We have a clear and fair refund and reshipment policy to handle situations where an order is delivered incorrectly or arrives in damaged condition.
Please read this policy carefully before placing an order.
When Are Refunds or Reshipments Eligible?
You may be eligible for a refund or reshipment if:
You receive the wrong medication or incorrect strength
Your order arrives damaged during transit
There is a packing error from our side
Refunds or reshipments are not applicable for reasons such as change of mind or personal preference.
What to Do If There Is an Issue With Your Order
To help us resolve the issue quickly, please follow these steps:
Take clear photos of:
The outer package
The medication received
Contact our support team within 15 business days of receiving the order
Share the images and order details with our team
Our shipping team will review the request and respond within 12 working hours.
Refund Policy
If you choose a refund:
The refund will be processed for the exact amount paid for the order
Refunds are issued using the original payment method
A confirmation email will be sent once the refund is processed
Please note that refund timelines may vary depending on your payment provider.
Reshipment Policy
If you choose reshipment:
We will reship the same number of pills as originally ordered
Reshipment can be sent to the same or a different shipping address (confirmation required)
A new tracking number will be provided once the package is shipped
Returns Process
If a return is required:
Our support team will provide the return address
Once the return package tracking details are shared with us, the refund process will begin
Refunds are completed after confirmation of return shipment
Important Notes
Refunds and reshipments apply only when there is an error in the order placed or delivered
Requests must be raised within 15 business days
Orders outside this time frame may not be eligible
Contact Us
If you have questions regarding refunds or returns, please contact our support team:
Refund and Returns Policy Timeframe
Our refund and returns policy is applicable only within a specific timeframe. Customers must contact our support team within 15 business days from the date of delivery to report any issues related to incorrect or damaged orders. Requests received after this period may not be eligible for review.
Customer Responsibility
Customers are responsible for providing accurate shipping information at the time of placing an order. Our refund and returns policy does not cover delays or delivery issues caused by incorrect address details or unavailability of the recipient.
Refund and Returns Policy – Order Generic Meds
This refund and returns policy is designed to protect customers in case of incorrect delivery or damaged medication packaging.
Important Conditions Under Our Refund and Returns Policy
Our refund and returns policy applies only when there is a verified issue with the delivered order. Requests must be submitted within 15 business days of delivery. Orders placed incorrectly by the customer are not eligible for refunds or reshipments.
How Long Does a Refund Take?
Refunds are processed after verification and confirmation from our support team. The credited amount may take a few business days to reflect depending on the payment method used.
This refund and returns policy applies to all orders placed on our website.
Email: support@ordergenericmeds.com
Website: https://ordergenericmeds.com
